1. Acceptance of Terms
By purchasing tickets through our website, you agree to these Terms and Conditions. Please read them carefully before completing your transaction.

2. Returns/Refund Policy

At PullUp Recordings, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following returns options in line with UK law:

Refunds

You have the right to request a refund within 14 days from the date your order is delivered. To be eligible for a refund:

The item(s) must be returned unused, in their original condition, and with all original packaging intact.

Any item(s) showing signs of damage, wear, or misuse caused by the customer will not be eligible for a refund.

Store Credit

If you contact us after the 14-day refund window but within 28 days of receiving your order, you may return the item(s) for store credit. Store credit will be issued once the returned item(s) have been inspected and approved.

How to Return an Item

Please contact our Customer Support team at info@pulluprecordings.co.uk to initiate a return.

Clearly state your order number and the reason for the return.

Once your return is approved, you will receive instructions on how to return the item(s).

Important Notes

The cost of return shipping is the responsibility of the customer unless the item(s) are faulty or incorrect.

Refunds will be processed within 14 days of receiving the returned item(s).

We recommend using a tracked shipping service to ensure your return is received.

If you have any questions or concerns, please do not hesitate to contact us at info@pulluprecordings.co.uk

Thank you for shopping with us!

3. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

4. Contact Information
For any questions regarding our refund policy or to request a refund, please contact us via info@pulluprecordings.co.uk.

5. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.